Master Your Customer Relations Skills, And Earn Yourself An Australian Certification
See for yourself what makes MLE Academy so valuable
Customer service is one of the true business essentials. Everyone remembers the bad customer service they have had, and most will also remember instances of good customer service. The importance of customer service is recognized by all successful businesses, because it is possibly the number one element in customer retention. If you want to ensure that you get repeat business, looking out for the wishes and needs of your customer base is essential. How you go about providing it is up to you, but there are certain elements which remain the same whatever the nature of your business. These are the principles of good customer service
At MLE Academy, we share some of the business and leadership fundamentals that are equally important in the “real” world, but that are rarely learned at business school.
MLE Academy - Customer Relations Program Certification
Here Are The Courses That Are Included In The Customer Relations Program
The Customer Service coursework will look at all types of customers and how we can serve them better and improve ourselves in the process.
With our “Non-Telephone Customer Support” coursework, participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.
Handling a difficult Customer
Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Participants will learn how engaging customers properly can benefit both the employee and customer.
The Negotiation Skills coursework will give participants a sense of understanding their opponent and have the confidence to not settle for less than they feel is fair.
Overcoming Sales Objections
Experiencing a sales objection can be a disheartening event. Through this course participants will learn how to eliminate the objection and push through to get that sale. Even the best quality services or items can be turned down,
Flexible payment plans are in place: 1. Pay as you go is usage-based fee. 2. Pay for the unit as you progress.
6 x $99.00