Administrative Office Procedures Coursework


Administrative Office Procedures Certification

Course Duration: 12 hours - Requisition: 28 days

Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunication and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly.

With our Administrative Office Procedures coursework, you will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting.  It is also a marvelous instrument for quick reference and utilization.  Strategies and procedures are a vital connection between the company's vision and its everyday operations.

Administrative procedures are more than mundane policies. They are put in place to ensure the survival of the company in any event or situation. From catastrophes, to change, to basic day-to-day activities, administrative office procedures address them all when they are done correctly. Business continuity, succession planning, audit requirements, and recovery planning are all included in administrative procedures.

Successful succession planning develops a pool of talent so that there are more than enough qualified candidates to fill vacancies in leadership. This strategy requires recruiting qualified talent, creating a talent pool, and instilling loyalty in employees.

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly.

Career Pathway 

  • Family Business Owner
  • Consultant & Business Advisor
  • Focus Group Analyst
  • Franchise Owner
  • Small Business Owner
  • Solutions Manager
  • Strategic Development Officer
  • Venture Capitalist
  • Manufacturer Executive


  • Case Study
  • Multiple choice questions quiz


  • Gain quality workplace skills and experience to help launch your career.
  • Develop work-related skills and experiences that are recognized by employers. 
  • Develop independence and confidence in an adult learning environment. 
  • Gain an insight into various industry areas to help you decide on a career pathway. 
  • Potentially gain recognition for prior learning for your previous study or work.
  • High-quality course written by industry experts with easy to understand course content
  • Course materials provided online with unlimited tutor support – no textbooks to buy
  • Gain an Australian Certificate upon your successful completion of coursework (Certificate hard copy will be posted to you)
  • Course may be tax deductible - see your tax advisor

Coursework Objectives

  • Organize a binder
  • Develop procedures
  • Prepare checklists
  • Understand succession planning
  • Collect the correct tools

Course Contents

Administrative Skills

Module One: Getting Started

Coursework Objectives

Module Two: Why Your Office Needs Administrative Procedures

Business Continuity

Succession Planning

Internal and External Audit Requirements

Recovery Planning

Case Study

Module Two: Review Questions

Module Three: Gathering the Right Tools


Section Divider

Sheet Protectors

Cover to Cover Binders

Case Study

Module Three: Review Questions

Module Four: Identifying Procedures to Include

Tracking Tasks for Some Days

Reach Out to Other Employees for Feedback/Ideas

Write Down Daily Tasks

Keep Track Using a Spreadsheet

Case Study

Module Four: Review Questions

Module Five: Top Five Procedures to Record

Use a Template to Stay Consistent from Track to Track

Be as Detailed as Possible

Use Bullet Points Instead of Paragraphs

Ask Someone to Execute the Procedure

Case Study

Module Five: Review Questions

Module Six: What to Include in Your Binder (I)

Phone Etiquette

Business Writing

Effective Time Management

Creating Meeting Arrangements

Case Study

Module Six: Review Questions

Module Seven: What to Include in Your Binder (II)

Policy on Absences




Case Study

Module Seven: Review Questions

Module Eight: Organizing Your Binder

Create a Table of Contents

List Each Section (e.g. Accounting)

List Procedures in that Section

Keep Binder Updated with any New Changes

Case Study

Module Eight: Review Questions

Module Nine: What Not to Include in the Procedure Guide


Identify Other Confidential Information Via Your Employer

Store Information in a Separate Folder Outside of the Guide

Find a Secure Location to Store

Case Study

Module Nine: Review Questions

Module Ten: Share Office Procedure Guide

Give Guide to Boss/Executive to Review

Inform Office Personnel of Procedure Guide

Place Guide in a Visible Area

Allow Office Personnel to Express Improvements/Updates if Needed

Case Study

Module Ten: Review Questions

Module Eleven: Successfully Executing the Guide

Create a One Hour Meeting/Seminar for Employees

Stay Consistent with Procedures

Make Employees Aware of any Updated Changes

Keep Open to Improvements

Case Study

Module Eleven: Review Questions

Module Twelve: Wrapping Up

Words from the Wise

Review of Parking Lot

Lessons Learned

Completion of Action Plans and Evaluations

Course curriculum

  • 1
    Module 01
    • Administrative Office Procedures Getting Started
  • 2
    Module 02
    • Administrative Office Procedures Why Your Office Needs Administrative Procedures
    • Administrative Office Procedures Case Study Module 02
    • Administrative office procedures Module 02 Quiz
  • 3
    Module 03
    • Administrative Office Procedures Gathering the Right Tools
    • Administrative Office Procedures Case Study Module 03
    • Administrative office procedures Module 03 Quiz
  • 4
    Module 04
    • Administrative Office Procedures Identifying Procedures to Include
    • Administrative Office Procedures Case Study Module 04
    • Administrative office procedures Module 04 Quiz
  • 5
    Module 05
    • Administrative Office Procedures Top Five Procedures to Record
    • Administrative Office Procedures Case Study Module 05
    • Administrative office procedures Module 05 Quiz
  • 6
    Module 06
    • Administrative Office Procedures What to Include in Your Binder I
    • Administrative Office Procedures Case Study Module 06
    • Administrative office procedures Module 06 Quiz
  • 7
    Module 07
    • Administrative Office Procedures What to Include in Your Binder II
    • Administrative Office Procedures Case Study Module 07
    • Administrative office procedures Module 07 Quiz
  • 8
    Module 08
    • Administrative Office Procedures Organizing Your Binder
    • Administrative Office Procedures Case Study Module 08
    • Administrative office procedures Module 08 Quiz
  • 9
    Module 09
    • Administrative Office Procedures What Not to Include in the Procedure Guide
    • Administrative Office Procedures Case Study Module 09
    • Administrative office procedures Module 09 Quiz
  • 10
    Module 10
    • Administrative Office Procedures Share Office Procedure Guide
    • Administrative Office Procedures Case Study Module 10
    • Administrative office procedures Module 10 Quiz
  • 11
    Module 11
    • Administrative Office Procedures Successfully Executing the Guide
    • Administrative Office Procedures Case Study Module 11
    • Administrative office procedures Module 11 Quiz
  • 12
    Module 12
    • Administrative Office Procedures Wrapping Up
  • 13
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    • Rate Administrative office procedures Course

Our courses can be used to turn your career towards a new direction

Those who have completed courses in fields unrelated to their careers show an open and interested mind, an enthusiastic attitude and a lust for life.

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