Administrative Support Skills Coursework


Administrative Support Skills Certification

Course Duration: 12 hours - Requisition: 28 days

Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This coursework will give new administrative assistants tools that will make them that person that the office can't live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.

In the Administrative Support coursework, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.

Career Pathway 

  • Family Business Owner
  • Consultant & Business Advisor
  • Focus Group Analyst
  • Management
  • Office Administration
  • Small Business Owner
  • Solutions Manager
  • Strategic Development Officer


  • Case Study
  • Multiple choice questions quiz


  • Gain quality workplace skills and experience to help launch your career.
  • Develop work-related skills and experiences that are recognized by employers. 
  • Develop independence and confidence in an adult learning environment. 
  • Gain an insight into various industry areas to help you decide on a career pathway. 
  • Potentially gain recognition for prior learning for your previous study or work.
  • High-quality course written by industry experts with easy to understand course content
  • Course materials provided online with unlimited tutor support – no textbooks to buy
  • Gain an Australian Certificate upon your successful completion of coursework (Certificate hard copy will be posted to you)
  • Course may be tax deductible - see your tax advisor

Coursework Objectives:

  • Getting Organized
  • Manage their time more effectively
  • Prioritize their time so they can get it all done.
  • Complete Special Tasks
  • Verbal Communication Skills
  • Non-Verbal Communication Skills
  • Empowering Yourself
  • Deal better with their managers
  • Taking Care of Yourself is a priority


Course Contents

Administrative Skills

Module One: Getting Started

Coursework Objectives

Module Two: Getting Organized (I)

Dealing with Email

Managing Electronic Files

Keeping Track of the Paper Trail

Making the Most of Voice Mail

Case Study

Module Two: Review Questions

Module Three: Getting Organized (II)

Keeping Your Workspace Organized

Using a To-Do Book

The Extra Mile: Adding Project Management Techniques to Your Toolbox

Case Study

Module Three: Review Questions

Module Four: Managing Time

Managing Your Time

Keeping Others on Track

Maintaining Schedules

Case Study

Module Four: Review Questions

Module Five: Getting It All Done On Time


The Secret to Staying on Track

Goal Setting

Case Study

Module Five: Review Questions

Module Six: Special Tasks

Planning Small Meetings

Planning Large Meetings

Organizing Travel

Case Study

Module Six: Review Questions

Module Seven: Verbal Communication Skills

Listening and Hearing: They Aren’t the Same

Asking Questions

Communicating with Power

Case Study

Module Seven: Review Questions

Module Eight: Non-Verbal Communication Skills

Body Language

The Signals You Send to Others

It’s Not What You Say, It’s How You Say It

Case Study

Module Eight: Review Questions

Module Nine: Empowering Yourself

Being Assertive

Resolving Conflict

Building Consensus

Making Decisions

Case Study

Module Nine: Review Questions

Module Ten: The Team of Two

Working with Your Manager

Influencing Skills

What to Do in Sticky Situations

Case Study

Module Ten: Review Questions

Module Eleven: Taking Care of Yourself


Stress Management

Dealing with a Heavy Workload

Case Study

Module Eleven: Review Questions

Module Twelve: Wrapping Up

Words from the Wise

Course curriculum

  • 1
    Module 01
    • Administrative Support Getting Started
  • 2
    Module 02
    • Administrative Support Getting Organized (I)
    • Administrative Support Case Study Module 02
    • Administrative Support Module 02 Quiz
  • 3
    Module 03
    • Administrative Support Getting Organized (II)
    • Administrative Support Case Study Module 3
    • Administrative Support Module 03 Quiz
  • 4
    Module 04
    • Administrative Support Managing Time
    • Administrative Support Case Study Module 04
  • 5
    Module 05
    • Administrative Support Getting It All Done On Time
    • Administrative Support Case Study Module 05
    • Administrative Support Module 05 Quiz
  • 6
    Module 06
    • Administrative Support Special Tasks
    • Administrative Support Case Study Module 06
    • Administrative Support Module 06 Quiz
  • 7
    Module 07
    • Administrative Support Verbal Communication Skills
    • Administrative Support Case Study Module 07
  • 8
    Module 08
    • Administrative Support Non-Verbal Communication Skills
    • Administrative Support Case Study Module 08
    • Administrative Support Module 08 Quiz
  • 9
    Module 09
    • Administrative Support Empowering Yourself
    • Administrative Support Case Study Module 09
    • Administrative Support Module 09 Quiz
  • 10
    Module 10
    • Administrative Support The Team of Two
    • Administrative Support Case Study Module 10
  • 11
    Module 11
    • Administrative Support Taking Care of Yourself
    • Administrative Support Case Study Module 11
    • Administrative Support Module 11 Quiz
  • 12
    Module 12
    • Administrative Support Wrapping Up
  • 13
    Rate Administrative Support Course
    • Rate Administrative Support Course

Our courses can be used to turn your career towards a new direction

Those who have completed courses in fields unrelated to their careers show an open and interested mind, an enthusiastic attitude and a lust for life.

Do You Have Any Questions?

We are happy to assist you in any course or bundle enquiries that you may have.