Coaching and Mentoring Coursework


Coaching and Mentoring Certification

Course Duration: 12 hours - Requisition: 28 days

You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?

The Coaching And Mentoring focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

Defining Coaching and Mentoring

Before getting deeper into the subject of coaching, it is prudent to discuss mentoring and what it tries to achieve. Understanding the difference between coaching and mentoring will help you be clear on your coaching objective. Many times, these two concepts are misunderstood.

Develop your coaching skills and the confidence to adopt a ‘coaching management style’ 

Are you looking to bring out the best in the people around you within your workplace? If so, this invaluable course is perfect for you. Not only is it a great introduction, but also a solid foundation in which to adopt a ‘coaching management style’.

On completion of this course you will feel empowered to act as a coach or mentor in the workplace.

Career Pathway

  • Relationship Manager – Coaching and Mentoring
  • Human Resource Advisor


  • Case Study
  • Multiple choice questions quiz


  • Gain quality workplace skills and experience to help launch your career.
  • Develop work-related skills and experiences that are recognized by employers. 
  • Develop independence and confidence in an adult learning environment. 
  • Gain an insight into various industry areas to help you decide on a career pathway. 
  • Potentially gain recognition for prior learning for your previous study or work.
  • High-quality course written by industry experts with easy to understand course content
  • Course materials provided online with unlimited tutor support – no textbooks to buy
  • Gain an Australian Certificate upon your successful completion of coursework (Certificate hard copy will be posted to you)
  • Course may be tax deductible - see your tax advisor

Workshop Objectives:

  • Define coaching, mentoring and the GROW model.
  • Identify and set appropriate goals using the SMART technique of goal setting.
  • Identify the steps necessary in defining the current state or reality of your employee’s situation.
  • Identify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans.
  • Identify the benefits of building and fostering trust with your employee.
  • Identify the steps in giving effective feedback while maintaining trust.
  • Identify and overcoming common obstacles.
  • Identify when the coaching is at an end and transitioning your employee to other growth opportunities.
  • Identify the difference between mentoring and coaching.

Course Contents

Supervisors and Managers

Module One: Getting Started

Coursework Objectives

Module Two: Defining Coaching and Mentoring

What is Coaching?

What is Mentoring?

Introducing the G.R.O.W. Model 

Case Study

Module Two: Review Questions

Module Three: Setting Goals

Goals in the Context of GROW

Identifying Appropriate Goal Areas

Setting SMART Goals

Case Study

Module Three: Review Questions

Module Four: Understanding the Realities

Getting a Picture of Where You Are

Identifying Obstacles

Exploring the Past

Case Study

Module Four: Review Questions

Module Five: Developing Options

Identifying Paths

Choosing Your Final Approach

Structuring a Plan

Case Study

Module Five: Review Questions

Module Six: Wrapping it All Up

Creating the Final Plan

Identifying the First Step

Getting Motivated

Case Study

Module Six: Review Questions

Module Seven: The Importance of Trust

What is Trust?

Trust and Coaching

Building Trust

Case Study

Module Seven: Review Questions

Module Eight: Providing Feedback

The Feedback Sandwich

Providing Constructive Criticism

Encouraging Growth and Development

Case Study

Module Eight: Review Questions

Module Nine: Overcoming Roadblocks

Common Obstacles

Re-evaluating Goals

Focusing on Progress

Case Study

Module Nine: Review Questions

Module Ten: Reaching the End

How to Know When You’ve Achieved Success

Transitioning the Coachee

Wrapping it All Up

Case Study

Module Ten: Review Questions

Module Eleven: How Mentoring Differs from Coaching

The Basic Differences

Blending the Two Models

Adapting the GROW Model for Mentoring

Focusing on the Relationship

Case Study

Module Eleven: Review Questions

Module Twelve: Wrapping it Up

Words from the Wise

Course curriculum

  • 1
    MODULE 01
    • Coaching and Mentoring: Getting Started
  • 2
    MODULE 02
    • Coaching and Mentoring Defining Coaching and Mentoring
    • Coaching and Mentoring Case Study Module 02
    • Coaching and Mentoring Module 02 Quiz
  • 3
    MODULE 03
    • Coaching and Mentoring Setting Goals
    • Coaching and Mentoring Case Study Module 03
    • Coaching and Mentoring Module 03 Quiz
  • 4
    MODULE 04
    • Coaching and Mentoring Understanding the Realities
    • Coaching and Mentoring Case Study Module 04
    • Coaching and Mentoring Module 04 Quiz
  • 5
    MODULE 05
    • Coaching and Mentoring Developing Options
    • Coaching and Mentoring Case Study Module 05
    • Coaching and Mentoring Module 05 Quiz
  • 6
    MODULE 06
    • Coaching and Mentoring Wrapping it All Up
    • Coaching and Mentoring Case Study Module 06
    • Coaching and Mentoring Module 06 Quiz
  • 7
    MODULE 07
    • Coaching and Mentoring The Importance of Trust
    • Coaching and Mentoring Case Study Module 07
    • Coaching and Mentoring Module 07 Quiz
  • 8
    MODULE 08
    • Coaching and Mentoring Providing Feedback
    • Coaching and Mentoring Case Study Module 08
    • Coaching and Mentoring Module 08 Quiz
  • 9
    MODULE 09
    • Coaching and Mentoring Overcoming Roadblocks
    • Coaching and Mentoring Case Study Module 09
    • Coaching and Mentoring Module 09 Quiz
  • 10
    MODULE 10
    • Coaching and Mentoring Reaching the End
    • Coaching and Mentoring Case Study 10
    • Coaching and Mentoring Module 10 Quiz
  • 11
    MODULE 11
    • Coaching and Mentoring How Mentoring Differs from Coaching
    • Coaching and Mentoring Case Study Module 11
    • Coaching and Mentoring Module 11 Quiz
  • 12
    MODULE 12
    • Coaching and Mentoring Wrapping it Up
  • 13
    Coaching and Mentoring eBook
    • Coaching_and_Mentoring-eBook
  • 14
    Rate Coaching and Mentoring Course
    • Rate Coaching and Mentoring Course

Our courses can be used to turn your career towards a new direction

Those who have completed courses in fields unrelated to their careers show an open and interested mind, an enthusiastic attitude and a lust for life.

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