Conflict Resolution Coursework


Conflict Resolution Certification

Course Duration: 12 hours - Requisition: 28 days

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step con­flict resolution process that they can use and modify to re­solve conflict disputes of any size. You will also be provided a set of skills in solution building and finding common ground.

In the Conflict Resolution coursework, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.

Career Pathway 

  • Family Business Owner
  • Consultant & Business Advisor
  • HR Manager
  • Franchise Owner
  • Small Business Owner
  • Solutions Manager
  • Manager/ Supervisor
  • Manufacturer Executive


  • Case Study
  • Multiple choice questions quiz


  • Gain quality workplace skills and experience to help launch your career.
  • Develop work-related skills and experiences that are recognized by employers. 
  • Develop independence and confidence in an adult learning environment. 
  • Gain an insight into various industry areas to help you decide on a career pathway. 
  • Potentially gain recognition for prior learning for your previous study or work.
  • High-quality course written by industry experts with easy to understand course content
  • Course materials provided online with unlimited tutor support – no textbooks to buy
  • Gain an Australian Certificate upon your successful completion of coursework (Certificate hard copy will be posted to you)
  • Course may be tax deductible - see your tax advisor

Coursework Objectives:

  • Understand what conflict and conflict resolution mean
  • Understand all six phases of the conflict resolution process
  • Understand the five main styles of conflict resolution
  • Be able to adapt the process for all types of conflicts
  • Be able to break out parts of the process and use those tools to prevent conflict
  • Be able to use basic communication tools, such as the agreement frame and open questions
  • Be able to use basic anger and stress management techniques

Course Contents

Workplace Essentials

Module One: Getting Started

Coursework Objectives

Module Two: An Introduction to Conflict Resolution

What is Conflict?

What is Conflict Resolution?

Understanding the Conflict Resolution Process

Case Study

Module Two: Review Questions

Module Three: Conflict Resolution Styles with the Thomas-Kilmann Instrument






Case Study

Module Three: Review Questions

Module Four: Creating an Effective Atmosphere

Neutralizing Emotions

Setting Ground Rules

Choosing the Time and Place

Case Study

Module Four: Review Questions

Module Five: Creating a Mutual Understanding

What Do I Want?

What Do They Want?

What Do We Want?

Case Study

Module Five: Review Questions

Module Six: Focusing on Individual and Shared Needs

Finding Common Ground

Building Positive Energy and Goodwill

Strengthening Your Partnership

Case Study

Module Six: Review Questions

Module Seven: Getting to the Root Cause

Examining Root Causes

Creating a Cause and Effect Diagram

The Importance of Forgiveness

Identifying the Benefits of Resolution

Case Study

Module Seven: Review Questions

Module Eight: Generating Options

Generate, Don’t Evaluate

Creating Mutual Gain Options and Multiple Option Solutions

Digging Deeper into Your Options

Case Study

Module Eight: Review Questions

Module Nine: Building a Solution

Creating Criteria

Creating a Shortlist

Choosing a Solution

Building a Plan

Case Study

Module Nine: Review Questions

Module Ten: The Short Version of the Process

Evaluating the Situation

Choosing Your Steps

Creating an Action Plan

Using Individual Process Steps

Case Study

Module Ten: Review Questions

Module Eleven: Additional Tools

Stress and Anger Management Techniques

The Agreement Frame

Asking Open Questions

Case Study

Module Eleven: Review Questions

Module Twelve: Wrapping Up

Words from the Wise

Course curriculum

  • 1
    Module 01
    • Conflict Resolution Getting Started
  • 2
    Module 02
    • Conflict Resolution
    • Conflict Resolution Case Study Module 02
    • Conflict Resolution Module 02 Quiz
  • 3
    Module 03
    • Conflict Resolution
    • Conflict Resolution Case Study Module 03
    • Conflict Resolution Module 03 Quiz
  • 4
    Module 04
    • Conflict Resolution
    • Conflict Resolution Case Study Module 04
    • Conflict Resolution Module 04 Quiz
  • 5
    Module 05
    • Conflict Resolution
    • Conflict Resolution Case Study Module 05
    • Conflict Resolution Module 05 Quiz
  • 6
    Module 06
    • Conflict Resolution
    • Conflict Resolution Case Study Module 06
    • Conflict Resolution Module 06 Quiz
  • 7
    Module 07
    • Conflict Resolution
    • Conflict Resolution Case Study Module 07
    • Conflict Resolution Module 07 Quiz
  • 8
    Module 08
    • Conflict Resolution
    • Conflict Resolution Case Study Module 08
    • Conflict Resolution Module 08 Quiz
  • 9
    Module 09
    • Conflict Resolution
    • Conflict Resolution Case Study Module 09
  • 10
    Module 10
    • Conflict Resolution
    • Conflict Resolution Case Study Module 10
    • Conflict Resolution Module 10 Quiz
  • 11
    Module 11
    • Conflict Resolution
    • Conflict Resolution Case Study Module 11
    • Conflict Resolution Module 11 Quiz
  • 12
    Module 12
    • Conflict Resolution Wrapping It Up
  • 13
    Rate Conflict Resolution Course
    • Rate Conflict Resolution Course

Our courses can be used to turn your career towards a new direction

Those who have completed courses in fields unrelated to their careers show an open and interested mind, an enthusiastic attitude and a lust for life.

Do You Have Any Questions?

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