Creative Problem Solving Coursework


Creative Problem Solving Certification

Course Duration: 12 hours - Requisition: 28 days

In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small.

The Creative Problem-Solving coursework will give participants an overview of the entire creative problem-solving process, as well as key problem-solving tools that they can use every day. Skills such as brainstorming, information gathering, analyzing data, and identifying resources will be covered throughout the coursework.

Career Pathway 

  • Family Business Owner
  • Manager/ Superpvisor
  • HR Manager
  • Small Business Owner
  • Solutions Manager


  • Case Study
  • Multiple choice questions quiz


  • Gain quality workplace skills and experience to help launch your career.
  • Develop work-related skills and experiences that are recognized by employers. 
  • Develop independence and confidence in an adult learning environment. 
  • Gain an insight into various industry areas to help you decide on a career pathway. 
  • Potentially gain recognition for prior learning for your previous study or work.
  • High-quality course written by industry experts with easy to understand course content
  • Course materials provided online with unlimited tutor support – no textbooks to buy
  • Gain an Australian Certificate upon your successful completion of coursework (Certificate hard copy will be posted to you)
  • Course may be tax deductible - see your tax advisor

Coursework Objectives:

  • Understand problems and the creative problem-solving process
  • Identify types of information to gather and key questions to ask in problem solving 
  • Identify the importance of defining a problem correctly
  • Identify and use four different problem definition tools
  • Write concrete problem statements
  • Use basic brainstorming tools to generate ideas for solutions
  • Evaluate potential solutions against criteria, including cost/benefit analysis and group voting
  • Perform a final analysis to select a solution
  • Understand the roles that fact and intuition play in selecting a solution
  • Understand the need to refine the shortlist and redefine it
  • Understand how to identify the tasks and resources necessary to implement solutions
  • Evaluate and adapt solutions to reality

Course Contents

Career Development

Module One: Getting Started

Coursework Objectives

Module Two: The Problem-Solving Method

What is a Problem?

What is Creative Problem Solving?

What are the Steps in the Creative Solving Process?

Case Study

Module Two: Review Questions

Module Three: Information Gathering

Understanding Types of Information

Identifying Key Questions

Methods of Gathering Information

Case Study

Module Three: Review Questions

Module Four: Problem Definition

Defining the Problem

Determining Where the Problem Originated

Defining the Present State and the Desired State

Stating and Restating the Problem

Analyzing the Problem

Writing the Problem Statement

Case Study

Module Four: Review Questions

Module Five: Preparing for Brainstorming

Identifying Mental Blocks

Removing Mental Blocks

Stimulating Creativity

Case Study

Module Five: Review Questions

Module Six: Generating Solutions (I)

Brainstorming Basics

Brainwriting and Mind Mapping

Duncker Diagrams

Case Study

Module Six: Review Questions

Module Seven: Generating Solutions (II)

The Morphological Matrix

The Six Thinking Hats

The Blink Method

Case Study

Module Seven: Review Questions

Module Eight: Analyzing Solutions

Developing Criteria

Analyzing Wants and Needs

Using Cost/Benefit Analysis

Case Study

Module Eight: Review Questions

Module Nine: Selecting a Solution

Doing a Final Analysis

Paired Comparison Analysis

Analyzing Potential Problems

Case Study

Module Nine: Review Questions

Module Ten: Planning Your Next Steps

Identifying Tasks

Identifying Resources

Implementing, Evaluating, and Adapting

Case Study

Module Ten: Review Questions

Module Eleven: Recording Lessons Learned

Planning the Follow-Up Meeting

Celebrating Successes

Identifying Improvements

Case Study

Module Eleven: Review Questions

Module Twelve: Wrapping Up

Words from the Wise

Course curriculum

  • 1
    MODULE 01
    • Creative Problem Solving Getting Started
  • 2
    MODULE 02
    • Creative Problem Solving The Problem Solving Method
    • Creative Problem Solving Case Study Module 02
    • Module 02 Quiz
  • 3
    MODULE 03
    • Creative Problem Solving Information Gathering
    • Creative Problem Solving Case Study Module 03
    • Module 03 Quiz
  • 4
    MODULE 04
    • Creative Problem Solving Problem Definition
    • Creative Problem Solving Case Study Module 04
    • Module 04 Quiz
  • 5
    MODULE 05
    • Creative Problem Solving Preparing for Brainstorming
    • Creative Problem Solving Case Study Module 05
    • Module 05 Quiz
  • 6
    MODULE 06
    • Creative Problem Solving Generating Solutions (I)
    • Creative Problem Solving Case Study Module 06
    • Module 06 Quiz
  • 7
    MODULE 07
    • Creative Problem Solving Generating Solutions (II)
    • Creative Problem Solving Case Study Module 07
    • Module 07 Quiz
  • 8
    MODULE 08
    • Creative Problem Solving Analyzing Solutions
    • Creative Problem Solving Case Study Module 08
    • Module 08 Quiz
  • 9
    MODULE 09
    • Creative Problem Solving Selecting a Solution
    • Creative Problem Solving Case Study Module 09
    • Module 09 Quiz
  • 10
    MODULE 10
    • Creative Problem Solving Planning Your Next Steps
    • Creative Problem Solving Case Study 10
    • Module 10 Quiz
  • 11
    MODULE 11
    • Creative Problem Solving Recording Lessons Learned
    • Creative Problem Solving Case Study Module 11
    • Module 11 Quiz
  • 12
    Module 12
    • Creative Problem Solving Wrapping Up
  • 13
    Hypothetical Scenario
    • Hypothetical Scenario
  • 14
    Rate Creative Problem Solving Course
    • Rate Creative Problem Solving Course

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