Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the inter­net, websites, webchats, and even smart phone apps. The cus­tomer experience begins long before the purchase is made.

With our “Non-Telephone Customer Support” coursework, participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.

Career Pathway 

• Family Business Owner
• Telesales
• Manager/ Supervisor
• Franchise Owner
• Small Business Owner

Assessment

• Case Study
• Multiple choice questions quiz

Benefits

• Gain quality workplace skills and experience to help launch your career.
• Develop work-related skills and experiences that are recognized by employers. 
• Develop independence and confidence in an adult learning environment. 
• Gain an insight into various industry areas to help you decide on a career pathway. 
• Potentially gain recognition for prior learning for your previous study or work.
• High-quality course written by industry experts with easy to understand course content
• Course materials provided online with unlimited tutor support – no textbooks to buy
• Gain an Australian Certificate upon your successful completion of coursework (Certificate hard copy will be posted to you)
• Course may be tax deductible - see your tax advisor

Coursework Objectives: 

• Define customer support
• Know the different venues for customer support
• Recognize challenges of customer support
• Learn different applications
• Know proper forms of documentation
• Learning to be proactive in customer support