Emotional Intelligence Coursework


Emotional Intelligence Certification

Personal Development

Emotional intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concepts of Emotional Intelligence have been around since at least the 1900's, but the term was first introduced by Wayne Payne in 1985.

As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it wasn't until the publication of Daniel Goleman's best seller Emotional Intelligence: Why It Can Matter More Than IQ that the term became widely accepted by mainstream media.

What is Emotional Intelligence?

Emotional Intelligence is a part of you that affects every aspect of your life. Understanding the root causes of your emotions and how to use them can help you to effectively identify who you are and how you interact with others.

With Emotional Intelligence being a fairly new branch of psychology, its definition can be found in various theories and models. We are presenting a definition influenced by a few theories, and mainly popularized by Daniel Goleman’s 1995 book Emotional Intelligence.

Career Pathway 

  • Family Business Owner
  • Manager & Leader
  • Supervisor
  • Office Executive
  • Small Business Owner
  • Manufacturer Executive


  • Case Study
  • Multiple choice questions quiz


  • Gain quality workplace skills and experience to help launch your career.
  • Develop work-related skills and experiences that are recognized by employers. 
  • Develop independence and confidence in an adult learning environment. 
  • Gain an insight into various industry areas to help you decide on a career pathway. 
  • Potentially gain recognition for prior learning for your previous study or work.
  • High-quality course written by industry experts with easy to understand course content
  • Course materials provided online with unlimited tutor support – no textbooks to buy
  • Gain an Australian Certificate upon your successful completion of coursework (Certificate hard copy will be posted to you)
  • Course may be tax deductible - see your tax advisor

Coursework Objectives:

  • Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
  • Understand, use and manage your emotions.
  • Verbally communicate with others.
  • Successfully communicate with others in a non-verbal manner.
  • Identify the benefits of emotional intelligence.
  • Relate emotional intelligence to the workplace.
  • Balance optimism and pessimism.
  • Effectively impact others

Course curriculum

  • 1
    Module 01
    • Emotional Intelligence Getting Started
  • 2
    Module 02
    • Emotional Intelligence What is Emotional Intelligence?
    • Emotional Intelligence Case Study Module 02
    • Emotional Intelligence Module 02 Quiz
  • 3
    Module 03
    • Emotional Intelligence Skills in Emotional Intelligence
    • Emotional Intelligence Module Case Study 03
    • Emotional Intelligence Module 03 Quiz
  • 4
    Module 04
    • Emotional Intelligence Verbal Communication Skills
    • Emotional Intelligence Case Study Module 04
    • Emotional Intelligence Module 04 Quiz
  • 5
    Module 05
    • Emotional Intelligence Non-Verbal Communication Skills
    • Emotional Intelligence Case Study Module 05
    • Emotional Intelligence Module 05 Quiz
  • 6
    Module 06
    • Emotional Intelligence Social Management and Responsibility
    • Emotional Intelligence Case Study Module 06
    • Emotional Intelligence Module 06 Quiz
  • 7
    Module 07
    • Emotional Intelligence Tools to Regulate Your Emotions
    • Emotional Intelligence Case Study Module 07
    • Emotional Intelligence Module 07 Quiz
  • 8
    Module 08
    • Emotional Intelligence Gaining Control
    • Emotional Intelligence Case Study Module 08
    • Emotional Intelligence Module 08 Quiz
  • 9
    Module 09
    • Emotional Intelligence Business Practices (I)
    • Emotional Intelligence Case Study Module 09
    • Emotional Intelligence Module 09 Quiz
  • 10
    Module 10
    • Emotional Intelligence Business Practices (II)
    • Emotional Intelligence Case Study Module 10
    • Emotional Intelligence Module 10 Quiz
  • 11
    Module 11
    • Emotional Intelligence Making an Impact
    • Emotional Intelligence Case Study Module 11
    • Emotional Intelligence Module 11 Quiz
  • 12
    Module 12
    • Emotional Intelligence Cultural Issues
    • Emotional Intelligence Case Study Module 12
    • Emotional Intelligence Module 12 Quiz
  • 13
    Module 13
    • Emotional Intelligence Wrapping Up
  • 14
    Hypothetical Scenario
    • Hypothetical Scenario
  • 15
    Emotional Intelligence eBook
    • Emotional Intelligence eBook
  • 16
    Rate Emotional Intelligence Course
    • Rate Emotional Intelligence Course

Course Contents

Business/ Personal Development

Module One: Getting Started

Coursework Objectives

Module Two: What is Emotional Intelligence?






Case Study

Module Two: Review Questions

Module Three: Skills in Emotional Intelligence

How to Accurately Perceive Emotions

Use Emotions to Facilitate Thinking

Manage Emotions

Case Study

Module Three: Review Questions

Module Four: Verbal Communication Skills

Focused Listening

Asking Questions

Communicating with Flexibility and Authenticity

Case Study

Module Four: Review Questions

Module Five: Non-Verbal Communication Skills

Body Language

It’s Not What You Say, It’s How You Say It

Case Study

Module Five: Review Questions

Module Six: Social Management and Responsibility

Benefits of Emotional Intelligence

Articulate your Emotions Using Language

Case Study

Module Six: Review Questions

Module Seven: Tools to Regulate Your Emotions

Seeing the Other Side

Self-Management and Self-Awareness

Giving in Without Giving Up

Case Study

Module Seven: Review Questions

Module Eight: Gaining Control 

Using Coping Thoughts

Using Relaxation Techniques

Bringing it All Together

Case Study

Module Eight: Review Questions

Module Nine: Business Practices (I)

Understand Emotions and How to Manage Them in the Workplace

Role of Emotional Intelligence at Work

Disagreeing Constructively

Case Study

Module Nine: Review Questions

Module Ten: Business Practices (II)



The Balance Between Optimism and Pessimism

Case Study

Module Ten: Review Questions

Module Eleven: Making an Impact

Creating a Powerful First Impression

Assessing a Situation

Being Zealous without Being Offensive

Case Study

Module Eleven: Review Questions

Module Twelve: Wrapping Up

Words from the Wise

Lessons Learned

Our courses can be used to turn your career towards a new direction

Those who have completed courses in fields unrelated to their careers show an open and interested mind, an enthusiastic attitude and a lust for life.

Do You Have Any Questions?

We are happy to assist you in any course or bundle enquiries that you may have.