Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision-making process. Creating a comfortable environment through better facilitation will give you a better understanding of what a good facilitator can do to improve any meeting or gathering.
The Facilitation Skills coursework can help any organization make better decisions. This coursework will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have participants on the road to becoming great facilitators themselves.
- Family Business Owner
- Consultant & Business Advisor
- Focus Group Analyst
- Franchise Owner
- Marketing Manager
- Small Business Owner
- Solutions Manager
- Strategic Development Officer
- Venture Capitalist
- Manufacturer Executive
- Case Study
- Multiple choice questions quiz
- Gain quality workplace skills and experience to help launch your career.
- Develop work-related skills and experiences that are recognized by employers.
- Develop independence and confidence in an adult learning environment.
- Gain an insight into various industry areas to help you decide on a career pathway.
- Potentially gain recognition for prior learning for your previous study or work.
- High-quality course written by industry experts with easy to understand course content
- Course materials provided online with unlimited tutor support – no textbooks to buy
- Gain an Australian Certificate upon your successful completion of coursework (Certificate hard copy will be posted to you)
- Course may be tax deductible - see your tax advisor
- Define facilitation and identify its purpose and benefits.
- Clarify the role and focus of a facilitator.
- Differentiate between process and content in the context of a group discussion.
- Provide tips in choosing and preparing for facilitation.
- Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming and performing.
- Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution.
- Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups.
- Define what interventions are, when they are appropriate and how to implement them.
Module One: Getting Started
Module Two: Understanding Facilitation
What is Facilitation?
What is a Facilitator?
When is Facilitation Appropriate?
Module Two: Review Questions
Module Three: Process vs. Content
A Facilitator’s Focus
Module Three: Review Questions
Module Four: Laying the Groundwork
Choosing a Facilitated Approach
Planning for a Facilitated Meeting
Module Four: Review Questions
Module Five: Tuckman and Jensen’s Model of Team Development
Stage One: Forming
Stage Two: Storming
Stage Three: Norming
Stage Four: Performing
Module Five: Review Questions
Module Six: Building Consensus
Synthesizing and Summarizing
Module Six: Review Questions
Module Seven: Reaching a Decision Point
Identifying the Options
Creating a Short List
Choosing a Solution
Using the Multi-Option Technique
Module Seven: Review Questions
Module Eight: Dealing with Difficult People
Common Types of Difficult People and How to Handle Them
Helping the Group Resolve Issues on Their Own
Module Eight: Review Questions
Module Nine: Addressing Group Dysfunction
Using Ground Rules to Prevent Dysfunction
Restating and Reframing Issues
Some of the ways of restating and reframing includes:
Getting People Back on Track
Module Nine: Review Questions
Module Ten: About Intervention
Why Intervention May Be Necessary
When to Intervene
Levels of Intervention
Module Ten: Review Questions
Module Eleven: Intervention Techniques
Using Your Processes
Boomerang it Back
ICE It: Identify, Check for Agreement, Evaluate How to Resolve
Module Eleven: Review Questions
Module Twelve: Wrapping Up
Words from the Wise
- Facilitation Skills Getting Started
- Facilitation Skills Understanding Facilitation
- Facilitation Skills Case Study Module 02
- Facilitation Skills Module 02 Quiz
- Facilitation Skills Process vs. Content
- Facilitation Skills Case Study Module 03
- Facilitation Skills Module 03 Quiz
- Facilitation Skills Laying the Groundwork
- Facilitation Skills Case Study Module 04
- Facilitation Skills Module 04 Quiz
- Facilitation Skills Tuckman and Jensen’s Model of Team Development
- Facilitation Skills Case Study Module 05
- Facilitation Skills Module 05 Quiz
- Facilitation Skills Building Consensus
- Facilitation Skills Case Study Module 06
- Facilitation Skills Module 06 Quiz
- Facilitation Skills Reaching a Decision Point
- Facilitation Skills Case Study Module 07
- Facilitation Skills Module 07 Quiz
- Facilitation Skills Dealing with Difficult People
- Facilitation Skills Case Study Module 08
- Facilitation Skills Module 08 Quiz
- Facilitation Skills Addressing Group Dysfunction
- Facilitation Skills Case Study Module 09
- Facilitation Skills Module 09 Quiz
- Facilitation Skills About Intervention
- Facilitation Skills Case Study 10
- Facilitation Skills Module 10 Quiz
- Facilitation Skills Intervention Techniques
- Facilitation Skills Case Study Module 11
- Module 11 Quiz
- Facilitation Skills Wrapping it Up
- Rate Facilitation Skills Course