Facilitation Skills Coursework


Facilitation Skills Certification

Course Duration: 12 hours - Requisition: 28 days

Facilitation is often referred to as the new cornerstone of manage­ment philosophy. With its focus on fairness and creating an easy decision-making process. Creating a comfortable environment through better facilitation will give you a better understanding of what a good facilitator can do to improve any meeting or gathering.

The Facilitation Skills coursework can help any organization make better decisions. This coursework will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have participants on the road to becoming great facilitators themselves.

Career Pathway 

  • Family Business Owner
  • Consultant & Business Advisor
  • Focus Group Analyst
  • Franchise Owner
  • Marketing Manager
  • Small Business Owner
  • Solutions Manager
  • Strategic Development Officer
  • Venture Capitalist
  • Manufacturer Executive


  • Case Study
  • Multiple choice questions quiz


  • Gain quality workplace skills and experience to help launch your career.
  • Develop work-related skills and experiences that are recognized by employers. 
  • Develop independence and confidence in an adult learning environment. 
  • Gain an insight into various industry areas to help you decide on a career pathway. 
  • Potentially gain recognition for prior learning for your previous study or work.
  • High-quality course written by industry experts with easy to understand course content
  • Course materials provided online with unlimited tutor support – no textbooks to buy
  • Gain an Australian Certificate upon your successful completion of coursework (Certificate hard copy will be posted to you)
  • Course may be tax deductible - see your tax advisor

Coursework Objectives:

  • Define facilitation and identify its purpose and benefits.
  • Clarify the role and focus of a facilitator.
  • Differentiate between process and content in the context of a group discussion.
  • Provide tips in choosing and preparing for facilitation.
  • Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming and performing.
  • Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution.
  • Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups.
  • Define what interventions are, when they are appropriate and how to implement them.

Course Contents

Supervisors and Managers

Module One: Getting Started

Coursework Objectives

Module Two: Understanding Facilitation

What is Facilitation?

What is a Facilitator?

When is Facilitation Appropriate?

Case Study

Module Two: Review Questions

Module Three: Process vs. Content

About Process

About Content

A Facilitator’s Focus

Case Study

Module Three: Review Questions

Module Four: Laying the Groundwork

Choosing a Facilitated Approach

Planning for a Facilitated Meeting

Collecting Data

Case Study

Module Four: Review Questions

Module Five: Tuckman and Jensen’s Model of Team Development

Stage One: Forming

Stage Two: Storming

Stage Three: Norming

Stage Four: Performing

Case Study

Module Five: Review Questions

Module Six: Building Consensus

Encouraging Participation

Gathering Information

Presenting Information

Synthesizing and Summarizing

Case Study

Module Six: Review Questions

Module Seven: Reaching a Decision Point

Identifying the Options

Creating a Short List

Choosing a Solution

Using the Multi-Option Technique

Case Study

Module Seven: Review Questions

Module Eight: Dealing with Difficult People

Addressing Disruptions

Common Types of Difficult People and How to Handle Them

Helping the Group Resolve Issues on Their Own

Case Study

Module Eight: Review Questions

Module Nine: Addressing Group Dysfunction

Using Ground Rules to Prevent Dysfunction

Restating and Reframing Issues

Some of the ways of restating and reframing includes:

Getting People Back on Track

Case Study

Module Nine: Review Questions

Module Ten: About Intervention

Why Intervention May Be Necessary

When to Intervene

Levels of Intervention

Case Study

Module Ten: Review Questions

Module Eleven: Intervention Techniques

Using Your Processes

Boomerang it Back

ICE It: Identify, Check for Agreement, Evaluate How to Resolve

Case Study

Module Eleven: Review Questions

Module Twelve: Wrapping Up

Words from the Wise

Course curriculum

  • 1
    MODULE 01
    • Facilitation Skills Getting Started
  • 2
    MODULE 02
    • Facilitation Skills Understanding Facilitation
    • Facilitation Skills Case Study Module 02
    • Facilitation Skills Module 02 Quiz
  • 3
    MODULE 03
    • Facilitation Skills Process vs. Content
    • Facilitation Skills Case Study Module 03
    • Facilitation Skills Module 03 Quiz
  • 4
    MODULE 04
    • Facilitation Skills Laying the Groundwork
    • Facilitation Skills Case Study Module 04
    • Facilitation Skills Module 04 Quiz
  • 5
    MODULE 05
    • Facilitation Skills Tuckman and Jensen’s Model of Team Development
    • Facilitation Skills Case Study Module 05
    • Facilitation Skills Module 05 Quiz
  • 6
    MODULE 06
    • Facilitation Skills Building Consensus
    • Facilitation Skills Case Study Module 06
    • Facilitation Skills Module 06 Quiz
  • 7
    MODULE 07
    • Facilitation Skills Reaching a Decision Point
    • Facilitation Skills Case Study Module 07
    • Facilitation Skills Module 07 Quiz
  • 8
    MODULE 08
    • Facilitation Skills Dealing with Difficult People
    • Facilitation Skills Case Study Module 08
    • Facilitation Skills Module 08 Quiz
  • 9
    MODULE 09
    • Facilitation Skills Addressing Group Dysfunction
    • Facilitation Skills Case Study Module 09
    • Facilitation Skills Module 09 Quiz
  • 10
    MODULE 10
    • Facilitation Skills About Intervention
    • Facilitation Skills Case Study 10
    • Facilitation Skills Module 10 Quiz
  • 11
    MODULE 11
    • Facilitation Skills Intervention Techniques
    • Facilitation Skills Case Study Module 11
    • Module 11 Quiz
  • 12
    Module 12
    • Facilitation Skills Wrapping it Up
  • 13
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    • Rate Facilitation Skills Course

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