Interpersonal Skills Coursework


Interpersonal Skills Certification

Course Duration: 12 hours - Requisition: 28 days

We've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Participants will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

The Interpersonal Skills coursework will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

Career Pathway 

  • Family Business Owner
  • Consultant & Business Advisor
  • Focus Group Analyst
  • Franchise Owner
  • Inventor
  • Small Business Owner
  • Solutions Manager
  • Strategic Development Officer
  • Venture Capitalist
  • Manufacturer Executive


  • Case Study
  • Multiple choice questions quiz


  • Gain quality workplace skills and experience to help launch your career.
  • Develop work-related skills and experiences that are recognized by employers. 
  • Develop independence and confidence in an adult learning environment. 
  • Gain an insight into various industry areas to help you decide on a career pathway. 
  • Potentially gain recognition for prior learning for your previous study or work.
  • High-quality course written by industry experts with easy to understand course content
  • Course materials provided online with unlimited tutor support – no textbooks to buy
  • Gain an Australian Certificate upon your successful completion of coursework (Certificate hard copy will be posted to you)
  • Course may be tax deductible - see your tax advisor

Coursework Objectives

  • Understand the difference between hearing and listening
  • Know some ways to improve the verbal skills of asking questions and communicating with power.
  • Understand what is ‘non-verbal communication’ and how it can enhance interpersonal relationships.
  • Identify the skills needed in starting a conversation.
  • Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
  • Understand how seeing the other side can improve skills in influencing other people.
  • Understand how the use of facts and emotions can help bring people to your side.
  • Identify ways of sharing one’s opinions constructively.
  • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
  • Learn tips in making an impact through powerful first impressions.

Course Contents

Career Development

Module One: Getting Started

Coursework Objectives

Module Two: Verbal Communication Skills

Listening and Hearing: They Aren’t the Same Thing

Asking Questions

Communicating with Power

Case Study

Module Two: Review Questions

Module Three: Non-Verbal Communication Skills

Body Language

The Signals You Send to Others

It’s Not What You Say, It’s How You Say It

Case Study

Module Three: Review Questions

Module Four: Making Small Talk and Moving Beyond

Starting a Conversation

The Four Levels of Conversation

Case Study

Module Four: Review Questions

Module Five: Moving the Conversation Along

Asking for Examples

Using Repetition

Using Summary Questions

Asking for Clarity and Completeness

Case Study

Module Five: Review Questions

Module Six: Remembering Names

Creating a Powerful Introduction

Using Mnemonics

Uh-Oh…I’ve Forgotten Your Name

Case Study

Module Six: Review Questions

Module Seven: Influencing Skills

Seeing the Other Side

Building a Bridge

Giving In Without Giving Up

Case Study

Module Seven: Review Questions

Module Eight: Bringing People to Your Side

A Dash of Emotion

Plenty of Facts

Bringing It All Together

Case Study

Module Eight: Review Questions

Module Nine: Sharing Your Opinion

Using I-Messages

Disagreeing Constructively

Building Consensus

Case Study

Module Nine: Review Questions

Module Ten: Negotiation Basics





Case Study

Module Ten: Review Questions

Module Eleven: Making an Impact

Creating a Powerful First Impression

Assessing a Situation

Being Zealous without Being Offensive

Case Study

Module Eleven: Review Questions

Module Twelve: Wrapping Up

Words from the Wise

Course curriculum

  • 1
    MODULE 01
    • Interpersonal skills Getting Started
  • 2
    MODULE 02
    • Interpersonal skills Verbal Communication Skills
    • Interpersonal skills Case Study Module 02
    • Interpersonal skills Module 02 Quiz
  • 3
    MODULE 03
    • Interpersonal skills Non-Verbal Communication Skills
    • Interpersonal skills Case Study Module 03
    • Interpersonal skills Module 03 Quiz
  • 4
    MODULE 04
    • Interpersonal skills Making Small Talk and Moving Beyond
    • Interpersonal skills Case Study Module 04
    • Interpersonal skills Module 04 Quiz
  • 5
    MODULE 05
    • Interpersonal skills Moving the Conversation Along
    • Interpersonal skills Case Study Module 05
    • Interpersonal skills Module 05 Quiz
  • 6
    MODULE 06
    • Interpersonal skills Remembering Names
    • Interpersonal skills Case Study Module 06
    • Interpersonal skills Module 06 Quiz
  • 7
    MODULE 07
    • Interpersonal skills Influencing Skills
    • Interpersonal skills Case Study Module 07
    • Interpersonal skills Module 07 Quiz
  • 8
    MODULE 08
    • Interpersonal skills Bringing People to Your Side
    • Interpersonal skills Case Study Module 08
    • Interpersonal skills Module 08 Quiz
  • 9
    MODULE 09
    • Interpersonal skills Sharing Your Opinion
    • Interpersonal skills Case Study Module 09
    • Interpersonal skills Module 09 Quiz
  • 10
    MODULE 10
    • Interpersonal skills Negotiation Basics
    • Interpersonal skills Case Study 10
    • Interpersonal skills Module 10 Quiz
  • 11
    MODULE 11
    • Interpersonal skills Making an Impact
    • Interpersonal skills Case Study Module 11
    • Interpersonal skills Module 11 Quiz
  • 12
    Module 12
    • Interpersonal skills Wrapping it Up
  • 13
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    • Rate Interpersonal skills Course

Our courses can be used to turn your career towards a new direction

Those who have completed courses in fields unrelated to their careers show an open and interested mind, an enthusiastic attitude and a lust for life.

Do You Have Any Questions?

We are happy to assist you in any course or bundle enquiries that you may have.