Lync 365 Essentials Coursework


Lync 365 Essentials Certification

Course Duration: 12 hours - Requisition: 28 days

Lync Online is Microsoft's premiere online communications software with instant messaging, audio and video calls, and online meetings that include sharing your desktop. Participants will be well versed in this great tool that will provide a great benefit in their Office 365 usage. 

Office 365 Lync Essentials will get participants started on their path to using Lync for all your communications. We'll first look at how to sign into Lync Online. Then participants will learn how to set up Lync to start automatically and configuring their Lync profiles.

Career Pathway 

  • Family Business Owner
  • Consultant & Business Advisor
  • Focus Group Analyst
  • Risk Manager
  • Franchise Owner
  • Inventor
  • Patent Attorney
  • Small Business Owner
  • Solutions Manager
  • Strategic Development Officer
  • Venture Capitalist
  • Manufacturer Executive


  • Case Study
  • Multiple choice questions quiz


  • Gain quality workplace skills and experience to help launch your career.
  • Develop work-related skills and experiences that are recognized by employers. 
  • Develop independence and confidence in an adult learning environment. 
  • Gain an insight into various industry areas to help you decide on a career pathway. 
  • Potentially gain recognition for prior learning for your previous study or work.
  • High-quality course written by industry experts with easy to understand course content
  • Course materials provided online with unlimited tutor support – no textbooks to buy
  • Gain an Australian Certificate upon your successful completion of coursework (Certificate hard copy will be posted to you)
  • Course may be tax deductible - see your tax advisor

Coursework Objectives: 

  • Sign in and out of Lync
  • Set Lync to start up automatically
  • Build your contacts list
  • Tag or Pin a contact
  • Check status, location, and calendar for contacts
  • Change your status
  • Hide your activity feed
  • Enable privacy mode
  • Send an IM to a contact or a group
  • End a conversation
  • Understand organizer and presenter best practices
  • Share your desktop or a program
  • Open a whiteboard
  • Make a Lync Online Call

Course Contents

Administrative Skills

Module One: Getting Started

Coursework Objectives

Module Two: Welcome to Office 365

Signing In to Lync

Setting Up Lync to Start Automatically

Adding a Picture

Signing Out

Module Two: Review Questions

Module Three: Working with Contacts

Searching for People

Building Your Contacts List

Adding a Contact

Tagging or Pinning a Contact

Creating Groups

Organizing Contacts

Module Three: Review Questions

Module Four: Working with Presence Indicators

About Presence Indicators

Changing Status

Hiding Activity Feed

Changing or Hiding Location

Understanding Privacy Relationships

Working with Privacy Settings

Module Four: Review Questions

Module Five: Working with Instant Messaging

Sending an Instant Message

Sending an Instant Message to a Group

Accepting or Ignoring an Instant Message

Inviting Another Contact to an Instant Message Conversation

Using Emoticons and Formatting

Ending a Conversation

Module Five: Review Questions

Module Six: Working with Online Meetings

Starting an Unscheduled Meeting

Scheduling a Meeting

Changing Access and Presenter Options

Joining a Meeting

Organizer and Presenter Best Practices

Module Six: Review Questions

Module Seven: Working with the Lync Online Web Scheduler

Scheduling a Meeting or Call

Sending Invitations

Customizing Roles

Joining a Meeting

Viewing or Editing Meetings

Deleting a Meeting

Module Seven: Review Questions

Module Eight: Working with PowerPoint Presentations

Working with PowerPoint Presentations

Controlling Permissions

Changing Presenters

Making Annotations

Saving a Copy of the Annotated File

Module Eight: Review Questions. 45

Module Nine: Sharing Your Desktop or a Program

Sharing Your Desktop

Choosing an Open Program to Share

Stopping Sharing

Changing Control When Sharing

Stopping People from Sharing

Requesting Control

Module Nine: Review Questions

Module Ten: Collaborating on a Whiteboard

Opening a Whiteboard

Working with Whiteboard Content

Viewing a Whiteboard Privately

Closing a Whiteboard

Module Ten: Review Questions

Module Eleven: Using Audio and Video

Making a Lync Call 

Making a Video Call 

Answering or Declining a Call 

Setting Your Ringtones and Sound Options

Making a Conference Call

Setting Options

Module Eleven: Review Questions

Module Twelve: Wrapping Up

Words from the Wise

Course curriculum

  • 1
    MODULE 01
    • Lync 365 Essentials Getting Started
  • 2
    MODULE 02
    • Lync 365 Essentials
    • Lync 365 Essentials Case Study Module 02
    • Lync 365 Essentials Module 02 Quiz
  • 3
    MODULE 03
    • Lync 365 Essentials
    • Lync 365 Essentials Case Study Module 03
    • Lync 365 Essentials Module 03 Quiz
  • 4
    MODULE 04
    • Lync 365 Essentials
    • Lync 365 Essentials Case Study Module 04
    • Lync 365 Essentials Module 04 Quiz
  • 5
    MODULE 05
    • Lync 365 Essentials
    • Lync 365 Essentials Case Study Module 05
    • Module 05 Quiz
  • 6
    MODULE 06
    • Lync 365 Essentials
    • Lync 365 Essentials Case Study Module 06
    • Lync 365 Essentials Module 06 Quiz
  • 7
    MODULE 07
    • Lync 365 Essentials
    • Case Study Module 07
    • Lync 365 Essentials Module 07 Quiz
  • 8
    MODULE 08
    • Lync 365 Essentials
    • Lync 365 Essentials Case Study Module 08
    • Lync 365 Essentials Module 08 Quiz
  • 9
    MODULE 09
    • Lync 365 Essentials
    • Lync 365 Essentials Case Study Module 09
    • Lync 365 Essentials Module 09 Quiz
  • 10
    MODULE 10
    • Lync 365 Essentials
    • Lync 365 Essentials Case Study 10
    • Lync 365 Essentials Module 10 Quiz
  • 11
    MODULE 11
    • Lync 365 Essentials
    • Lync 365 Essentials Case Study Module 11
    • Lync 365 Essentials Module 11 Quiz
  • 12
    Module 12
    • Lync 365 Essentials Wrapping it Up
  • 13
    • Rate Lync 365 Essentials Course

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