Outlook 365 Essentials Coursework


Outlook 365 Essentials Certification

Course Duration: 12 hours - Requisition: 28 days

With Office 365 Outlook Essentials coursework, you can access your inbox anywhere from any computer that has an internet connection and a web browser. In the Office 365 Outlook web app, you can collaborate and keep up to date with built in tools that Outlook is known for.

Career Pathway 

  • Personal Development
  • Family Business Owner
  • Consultant & Business Advisor
  • Focus Group Analyst
  • Risk Manager
  • Franchise Owner
  • Inventor
  • Patent Attorney
  • Small Business Owner
  • Solutions Manager
  • Strategic Development Officer
  • Venture Capitalist
  • Manufacturer Executive


  • Case Study
  • Multiple choice questions quiz


  • Gain quality workplace skills and experience to help launch your career.
  • Develop work-related skills and experiences that are recognized by employers. 
  • Develop independence and confidence in an adult learning environment. 
  • Gain an insight into various industry areas to help you decide on a career pathway. 
  • Potentially gain recognition for prior learning for your previous study or work.
  • High-quality course written by industry experts with easy to understand course content
  • Course materials provided online with unlimited tutor support – no textbooks to buy
  • Gain an Australian Certificate upon your successful completion of coursework (Certificate hard copy will be posted to you)
  • Course may be tax deductible - see your tax advisor

Coursework Objectives: 

  • Understand the Outlook 365 browser interface
  • Open and close the Outlook 365 web app
  • Understand IM settings
  • Filter messages
  • Check messages
  • Create, rename, move, and delete folders
  • Understand Junk Mail options
  • Use the address book
  • Attach a file or insert a picture in a message
  • View message details
  • Flag or categorize an item
  • Create rules
  • Use automatic replies
  • Create a group
  • Create appointments and meeting requests
  • Share the calendar
  • Work with contacts and groups
  • Use the task list
  • Use dates and reminders

Course Contents

Administrative Skills

Module One: Getting Started

Coursework Objectives

Module Two: Welcome to Office 365 Web Apps

The Home Page

Opening Outlook

Understanding the Outlook 365 Interface

About IM

Selecting a Theme

Closing Outlook

Module Two: Review Questions

Module Three: Working with Your Inbox (I)

Viewing Your Inbox

Filtering Messages

Checking Messages

Marking an Item Read or Unread

Replying to or Forwarding a Message from the Inbox

Ignoring Conversations

Module Three: Review Questions

Module Four: Working with Your Inbox (II)

Changing the View

Creating Folders

Moving Messages to Folders

Renaming, Moving and Deleting Folders

Adding to Favorites

About Junk Mail

Module Four: Review Questions

Module Five: Creating a New E-Mail 

Creating an E-mail 

About the Address Book

Finishing Your Message

Attaching a File

Inserting a Picture

Sending the Message

Module Five: Review Questions

Module Six: Managing E-Mail Messages

The Received Message Window

Opening a Chat Message

Viewing Message Details

Printing a Message

Deleting an E-Mail

Module Six: Review Questions

Module Seven: Using Outlook’s Organizational Tools

Flagging an Item for Follow-up

Using Categories

Performing a Simple Search

Performing a Complex Search

Creating a Basic Rule

Creating an Advanced Rule

Module Seven: Review Questions

Module Eight: Outlook Options

About the Outlook Options

Setting Automatic Replies

Creating a Group

Creating a Signature

Module Eight: Review Questions

Module Nine: An Introduction to the Calendar

Getting Started

Creating an Appointment

Changing Your Calendar View

Creating a Meeting Request and Using the Scheduling Assistant

Editing an Appointment

Managing Reminders

Sharing Your Calendar

Module Nine: Review Questions

Module Ten: An Introduction to Contacts

Getting Started

About Importing Contacts

Creating a New Contact

Working with Contacts

Creating a New Group

Working with Groups

Module Ten: Review Questions

Module Eleven: An Introduction to Tasks

Getting Started

Creating a New Task

Setting a Date and Reminder

Setting a Repeating Task

Forwarding a Task

Updating a Task Status

Module Eleven: Review Questions

Module Twelve: Wrapping Up

Words from the Wise

Lessons Learned

Course curriculum

  • 1
    MODULE 01
    • Outlook 365 Essentials Getting Started
  • 2
    MODULE 02
    • Outlook 365 Essentials
    • Outlook 365 Essentials Case Study Module 02
    • Outlook 365 Essentials Module 02 Quiz
  • 3
    MODULE 03
    • Outlook 365 Essentials
    • Outlook 365 Essentials Case Study Module 03
    • Outlook 365 Essentials Module 03 Quiz
  • 4
    MODULE 04
    • Outlook 365 Essentials
    • Outlook 365 Essentials Case Study Module 04
    • Outlook 365 Essentials Module 04 Quiz
  • 5
    MODULE 05
    • Outlook 365 Essentials
    • Outlook 365 Essentials Case Study Module 05
    • Outlook 365 Essentials Module 05 Quiz
  • 6
    MODULE 06
    • Outlook 365 Essentials
    • Outlook 365 Essentials Case Study Module 06
    • Outlook 365 Essentials Module 06 Quiz
  • 7
    MODULE 07
    • Outlook 365 Essentials
    • Outlook 365 Essentials Case Study Module 07
    • Outlook 365 Essentials Module 07 Quiz
  • 8
    MODULE 08
    • Outlook 365 Essentials
    • Outlook 365 Essentials Case Study Module 08
    • Outlook 365 Essentials Module 08 Quiz
  • 9
    MODULE 09
    • Outlook 365 Essentials Outlook 365 Essentials
    • Outlook 365 Essentials Case Study Module 09
    • Outlook 365 Essentials Module 09 Quiz
  • 10
    MODULE 10
    • Outlook 365 Essentials
    • Outlook 365 Essentials Case Study 10
    • Outlook 365 Essentials Module 10 Quiz
  • 11
    MODULE 11
    • Outlook 365 Essentials
    • Outlook 365 Essentials Case Study Module 11
    • Outlook 365 Essentials Module 11 Quiz
  • 12
    Module 12
    • Outlook 365 Essentials Wrapping it Up
  • 13
    • Outlook 365 Essentials Rate Course

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